The refund policy is deduced from certain paragraphs of the Terms of Service, mentioned below. However, a full comprehension of the Terms of Service is necessary for the declaration of the Refund Policy.
From the Terms of Service:
3.22 Philanthropy.gr ltd. reserves the right to discontinue cooperation with any Customer at its discretion and without obligation to provide reasons. In that case, the Customer will be refunded the appropriate amount if a service subscription period is pending. Philanthropy.gr ltd. is committed to provide all relevant information necessary for a smooth migration of the Customer from its infrastructure to another infrastructure. The Customer is responsible for the migration within five (5) working days from the time you receive written information. The migration operation to another infrastructure is Customer’s responsibility and, in any case, not philanthropy.gr ltd’s responsibility in any way.
3.23 The Customer reserves the right to discontinue cooperation with philanthropy.gr ltd. at his/her discretion and without obligation to provide reasons. In that case, the Customer will be refunded the appropriate amount if a service subscription period is pending. Philanthropy.gr ltd. is committed to provide all relevant information necessary for a smooth migration of the Customer from its infrastructure to another infrastructure. The Customer is responsible for the migration within five (5) working days from the time you receive written information. The migration operation to another infrastructure is Customer’s responsibility and, in any case, not philanthropy.gr ltd’s responsibility in any way.
3.24 Refund to the Customer is not possible, for work that has been carried out. Completed working hours must be fully paid and cannot be refunded.
3.25 Refund to the Customer is not possible, for domain name subscription services. Buying a domain name is final and can not be revoked.
3.26 Refund to the Customer is possible, for work that has not been carried out, and for shared web hosting services, for the period that is left until the expiration.
3.27 For VPS or Dedicated Server hosting, a written notice at least sixty (60) days earlier is required before any cancellation or refund request. For other shared web hosting services, a written notice is required at least five (5) days earlier. For some services, the required notice time before the interruption can vary. Philanthropy.gr ltd. can inform the Customer at the purchase of each service if the Customer requests this information.
3.30 Refund to the Customer is not possible, for products with very often price changes, or very often model changes, such as high tech products, e.g. mobile phones.
3.31 Refund to the Customer is possible, for products with relatively stable prices and models, such as Rotrex superchargers.
3.32 In case a refund involves costs, all these costs will be paid exclusively by the Customer.
9.1 Philanthropy.gr ltd. has the right to cancel or deny an order sent or agreed by any means, telephone, email, e-shop etc. at its discretion and without obligation to provide reasons. If a payment has been processed, a full refund will be provided. Usually, this may happen if a mistake or fault is discovered with prices, features or product/service quality.
9.2 A customer has the right to cancel or deny an order sent or agreed by any means, telephone, email, e-shop etc. at her/his discretion and without obligation to provide reasons, if an order has not be completed yet. In case an order has been completed, the refund policy as described in multiple paragraphs of Section 3 applies, separately for each product or service, even if these are included in a single order.
