We are happy to communicate with you, but the most common question is about the shipping cost -and it is not predefined. The only way to get the shipping cost is to add the desired products to the cart, and then fill in your information in the checkout. DHL API will show the cost, depending on the specific products and the shipping address. The shipping address and the billing address cannot be different, due to tax regulations.
We do not have units in stock, due to the warranty policy.
The unit must be installed on the car within 6 months from the production date, for the warranty to be valid.
Orders containing a KIT, are shipped directly from Denmark. This is our standard policy for KITs. With every customer order containing a KIT, we forward the order to the production line, and either a freshly built unit is available, or a unit is made for the customer. Most often, an order is shipped within approximately 1-4 days. Thus, the delivery time mostly depends on the production line in Denmark. At the time of this writing, UPS is being used for shipping, but DHL or another company of this quality may be used, depending on the availability for the location and the time of the order. If time is essential for the delivery of your order, contact us before ordering, and we will get back to you with a shipping date estimation provided by the production line.
Orders of accessories and pulleys only (without KIT), are shipped from Greece. All items mentioned as “in stock” are actually available to ship immediately. We use UPS and have verified next day delivery to most European countries, like we announced in this post (click here to read it).
We offer the fastest way to get a freshly built unit with its necessary components 🙂
We understand the importance of timely deliveries. Our efficient shipping process ensures that your order reaches you quickly and securely.
Here are a few posts that will provide relevant information:
Rotrex does not offer repairs or parts necessary for repairs. Read more on the official Rotrex website by clicking here.
If you have a failed Rotrex, even outside the warranty period, you can send us the serial number of the unit to info@rotrexshop.com and we will inform you about the discount-for-return program. Do not forget that the official warranty is 12 or 36 months.
Rotrex does not offer repairs or parts necessary for repairs. Read more on the official Rotrex website by clicking here.
If you have a failed Rotrex, even outside the warranty period, you can send us the serial number of the unit to info@rotrexshop.com and we will inform you about the discount-for-return program. Do not forget that the official warranty is 12 or 36 months.
On a specific car or engine you can use multiple Rotrex models, depending on your project details. The best way to go to get advice from your mechanic and, of course, use our Rotrex calculator found here.
The officially offered Rotrex kits are generic and they are not complete for a specific car. The best way to go is to assign this to an experienced mechanic or tuning house, not only for the installation but also for the decision making. Maybe you can just check what others have done with this engine, which Rotrex models they use and what output power they get. You can also use our calculators, found here:
https://www.rotrexshop.com/rotrex-calculators/
Please note that we only sell the Rotrex officially offered items in our e-shop, so you must get all the rest parts from other providers. The mounting bracket is an example of a part that is not included in the standard official Rotrex kit. Thus, we only sell the generic Kit which Rotrex offers, not a bolt on kit and not a complete kit. You need to find a tuning house or a mechanic that will take up the installation to the specific car and the engine adjustment, as well as provide more parts that are needed. The available kits offered from Rotrex are available here: https://www.rotrexshop.com/product-category/rotrex-kits/
We suggest that you choose a pulley ring mounted onto the unit and at least a 10 row oil cooler, but this is optional. Check the product page for the available options. Add the product to the cart and proceed to the checkout page, it will then get the price live from DHL API the moment you enter your billing & shipping information. If you have a EU VAT#, you can ask professional invoice and use your vat number to exempt VAT. If you are outside EU, there is no VAT.
Your order will be sent to you directly from the production line in Denmark. This is our standard policy for KITs.
We think we offer the fastest way to get a freshly built unit with its necessary components, and not a unit left on a shelf for some time, loosing precious time from its warranty (the unit must be installed on the car within 6 months from the production date).
You can read our “Note on Availability” and our “Delivery Time Stats” here: https://www.rotrexshop.com/category/news/
We hope this information helps!
The most common reasons for a failed payment with a Credit or Debit Card are two:
1. International Payments or Overseas Payments is a feature card holders need to enable. Usually this is solved easily if you ask your card issuer to enable this feature.
2. Card limits. It is also common to exceed the card’s limits when trying to purchase a Rotrex kit. Again, your card issuer can solve this if you ask them.
However, please note that you can pay with a Bank Transfer. You can place a new order with the same items, and choose Bank Transfer in the Checkout.
In any case, we are here to help you. Please, let us know if there is anything we can help you with.
